Frequently Asked Questions

Boba BS is a web application that instantly converts Malaysian bank statement PDFs into Excel and CSV files. We help you save time and effort by automating the tedious process of manual data entry.

Boba BS is designed for accountants, clerks, bookkeepers, small business owners, and anyone in Malaysia who needs to analyze their bank statements efficiently.

Boba BS is specifically designed for Malaysian bank statements, ensuring accurate data extraction even with complex formats. We also prioritize your privacy by processing your data entirely within your browser – your sensitive information never leaves your computer. Plus, our simple, affordable credit system means you only pay for what you need.

Boba BS helps you save time, reduce errors, improve data accuracy, and get organized – all at an affordable price. It's easy to use, requires no software installation, and keeps your data private.

Boba BS uses a simple credit system. Each credit allows you to convert one page of a bank statement. We offer various credit packages to suit different needs, starting at just RM10 for 100 pages.

No, Boba BS is a pay-as-you-go service. You only buy credits when you need them.

No, your credits never expire. Use them whenever you're ready.

We accept FPX and credit card payments securely through SenangPay.

Your payment will be processed securely by SenangPay, and the merchant name will appear as Else Studio, the parent company of Boba BS.

No, there are no hidden fees. You only pay for the credits you purchase.

Boba BS is currently in its "Soft Opening" phase. This is a special period where we invite users like you to test our service and provide feedback before our full launch. During this time, we have temporarily disabled direct payments. Instead, we are giving out free vouchers so you can try everything at no cost.

It's easy! Just send us a quick message on WhatsApp or via email. We'll be happy to send you a voucher code to get you started.

The prices listed on our website are what we plan to use for our full launch. We believe in being transparent, so you can see what to expect. During the Soft Opening, you can ignore the prices and enjoy the service for free!

Simply drag and drop your PDF bank statement onto the designated area on the Boba BS website. The system will automatically detect your bank and begin the conversion process. Your Excel file will download automatically once it's complete.

No, currently Boba BS processes files one at a time.

Yes, the converted file is a standard Excel (XLSX) or CSV file that you can open and edit with any spreadsheet software, like Microsoft Excel, Google Sheets, or LibreOffice Calc.

You can export your data as both Excel (.xlsx) and CSV (.csv) files. Excel is great for presentation and immediate use, while CSV is perfect for importing into any accounting software. You get both options with every conversion.

Maybank, CIMB, Public Bank. See the full list for details. We're constantly adding more! Can't find your bank? Help us add it by submitting a sample statement.

We're always looking to add more banks! You can help us by submitting a sample statement through our 'Issue' page. This gives us the material we need to build and test the converter for your bank.

As soon as we gather enough samples to work with and thoroughly test the conversion process. We are actively working to expand Boba BS's support for Malaysian banks.

For your security, the conversion process is designed so that we never see, upload, or store your sensitive financial data. No transaction descriptions, no names, and no amounts ever leave your computer. Our service only receives the non-sensitive positional information (the coordinates of the text) from the PDF to create your file securely on your device.

No, we do not store your bank statements or any of your extracted data. All processing happens locally in your browser, and the converted file is downloaded directly to your computer. Once you leave the page or close your browser, all temporary data is deleted.

Yes, your payment information is processed securely by SenangPay, a trusted and reputable payment gateway provider.

A friendly tip from us: While Boba BS is highly accurate, it's always a good practice to give the final numbers a quick look-over. A final check ensures everything is perfect for your records.

Your satisfaction is important to us. If you believe there's a significant error in your conversion, please contact us on WhatsApp with the details. We'll look into it right away and, if the issue is on our end, we'll happily refund your credits and help you get an accurate file.

While Boba BS is designed for high accuracy and is used by many accounting professionals, it's always recommended to verify data for official accounting and reporting purposes. Boba BS is a powerful tool to assist with your bookkeeping, but it should not replace careful review and professional judgment.

First, double-check your original PDF bank statement to ensure the data was correct there. If the error is in the converted file, please contact us via WhatsApp with details about the issue, including the bank name, the date of the statement, and a description of the error. A screenshot of both the original PDF and the incorrect Excel data is helpful.

There are a few possible reasons:

1) File Size: Ensure your PDF file is within the allowed size limit.

2) File Type: Make sure you're uploading a valid PDF file.

3) Browser Issues: Try refreshing the page or using a different web browser (we recommend Chrome or Firefox).

4) Internet Connection: A stable internet connection is required.

If you're still having trouble, please contact us via WhatsApp for assistance.

No worries, that can happen sometimes! You can easily select your bank from the dropdown menu manually. If it still doesn't work, please contact us on WhatsApp, and we'll help you figure it out.

The best way to get help is to message us on WhatsApp. We're always happy to assist!

We're working on setting up our social media presence. Stay tuned for updates!

Boba BS works on any device with a modern web browser that supports JavaScript. This includes desktops, laptops, tablets, and smartphones. We recommend using the latest versions of Chrome, Firefox, Safari, or Edge for optimal performance.